Shipping policy

SHIPPING POLICY

Last updated: September 17, 2026

At FORTMAXX, we want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how we process and ship orders placed through https://fortmaxx.com/.

1. ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Most orders are processed within 3–5 business days. Processing times may take longer during holidays, promotional periods, weekends, or periods of unusually high order volume.

Once your order has been processed and shipped, you will receive shipping information and tracking details when tracking is available.

Please note that order processing time is separate from shipping transit time.

2. SHIPPING METHODS AND DELIVERY TIMES

FORTMAXX offers standard shipping to selected countries and regions.

Shipping times vary depending on:

The destination country or region;
The product purchased;
The fulfillment warehouse;
The shipping carrier and shipping method;
Customs clearance and local delivery conditions;
Seasonal or unexpected transportation delays.

Estimated delivery times may be displayed on the product page, at checkout, or in your order information when available.

Any delivery timeframe shown by FORTMAXX is an estimate and is not a guaranteed delivery date, unless expressly stated otherwise.

Delays may occasionally occur due to circumstances outside of FORTMAXX's control, including customs processing, carrier delays, weather conditions, public holidays, transportation disruptions, or other unforeseen circumstances.

3. FREE SHIPPING

FORTMAXX currently offers free standard shipping on eligible products and destinations.

The cost of standard shipping may be included in the product price. Therefore, "Free Shipping" means that no separate standard shipping charge is added to the customer's order at checkout.

Free shipping availability may vary depending on the product, destination, and applicable shipping restrictions.

Where an alternative or expedited shipping method is available, additional charges may apply and will be displayed at checkout where applicable.

4. SHIPPING DESTINATIONS

FORTMAXX ships to selected countries and regions where our fulfillment and shipping partners are able to provide service.

Available shipping destinations may change from time to time due to carrier availability, customs restrictions, product restrictions, or other logistical considerations.

If shipping is not available to your location, the destination may not be available at checkout.

5. SHIPPING ORIGIN AND THIRD-PARTY FULFILLMENT

FORTMAXX uses third-party fulfillment and logistics partners to process and ship orders.

Depending on the product and destination, your order may be shipped from a fulfillment warehouse located in China, the United States, or another available fulfillment location.

The shipping origin may therefore differ between products.

Your order may also arrive in separate packages if products are fulfilled from different warehouses or by different shipping services.

6. ORDER TRACKING

When tracking information is available, FORTMAXX will provide the tracking information after your order has been shipped.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

Some shipping services may provide limited tracking information, particularly for certain international or postal services.

Customers can use the tracking information provided by FORTMAXX to follow the progress of their shipment.

7. CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country or local authorities.

These charges may vary depending on the destination country, product classification, declared value, country of origin, and applicable local regulations.

Unless otherwise stated at checkout or required by applicable law, any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.

FORTMAXX does not control customs authorities, customs processing times, or the amount of duties or taxes that may be assessed.

Customers are responsible for providing accurate shipping and contact information and for complying with applicable import requirements in their country.