Terms of service
Terms of Service
Last updated: September 17, 2026
OVERVIEW
Welcome to FORTMAXX.
These Terms of Service ("Terms") govern your access to and use of the FORTMAXX website, online store, products, services, content, features, and related services (collectively, the "Services").
Throughout these Terms, the words "FORTMAXX", "we", "us", and "our" refer to FORTMAXX, operated by SOFTECH LTD. The words "you" and "your" refer to the person accessing or using our Services.
FORTMAXX operates its online store using Shopify, which provides the technology and infrastructure that enables us to operate the store.
Please read these Terms carefully before using our Services or placing an order.
By accessing or using our Services, you agree to these Terms and the policies referenced in them, including our Privacy Policy, Shipping Policy, and Refund & Return Policy.
If you do not agree with these Terms, please do not use our Services.
Nothing in these Terms is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.
SECTION 1 - ELIGIBILITY AND USE OF THE SERVICES
You must be legally capable of entering into a binding contract under the laws applicable to you in order to purchase products through our store.
If you are under the legal age required to make purchases in your jurisdiction, you may use our Services only with the involvement and consent of a parent or legal guardian where permitted by law.
You agree to provide accurate, current, and complete information when placing an order or creating an account.
You are responsible for maintaining the confidentiality of your account information and for activities carried out through your account.
SECTION 2 - OUR PRODUCTS
FORTMAXX offers footwear, bags, accessories, and related sports and lifestyle products.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, sizes, materials, specifications, and other information displayed on our website are accurate.
However, colors and appearance may vary depending on your device, display settings, lighting, and other factors.
Product images are provided for illustration and may not always represent every minor variation in color, texture, packaging, dimensions, or finish.
For footwear and apparel-related products, sizing and fit may vary depending on the product design and manufacturer. Customers are responsible for reviewing available size information and measurements before placing an order.
We reserve the right to modify product descriptions, specifications, availability, and pricing at any time.
We may discontinue products or limit quantities available for purchase where permitted by applicable law.
Nothing in this section limits your statutory rights regarding products that are defective, faulty, damaged, unsafe, or not as described.
SECTION 3 - ORDERS AND ACCEPTANCE
When you place an order through FORTMAXX, you are submitting an offer to purchase the selected products.
After you submit your order, you will normally receive an order confirmation acknowledging that we have received your order.
An order is considered accepted when FORTMAXX confirms acceptance and payment has been successfully authorized or received.
We reserve the right to refuse, cancel, or limit an order where permitted by law, including in circumstances such as:
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Product availability issues;
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Pricing or listing errors;
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Suspected fraudulent or unauthorized transactions;
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Shipping restrictions;
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Incorrect customer information;
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Technical errors;
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Legal or regulatory requirements.
If we cancel an order after payment has been received, we will provide an appropriate refund.
If you need to cancel an order, please contact us as soon as possible at:
Once an order has entered processing or fulfillment, cancellation may no longer be possible. Any applicable statutory cancellation rights remain unaffected.
SECTION 4 - PRICES AND PAYMENT
All prices displayed on FORTMAXX are shown in the currency applicable to your shopping experience and are subject to change.
The price applicable to your order is the price displayed at the time the order is placed, subject to any applicable taxes, duties, or other charges that must legally be collected.
FORTMAXX may offer discounts, promotions, coupon codes, or special pricing. Promotional offers may be subject to additional terms and may be withdrawn or modified where permitted by law.
Standard shipping costs may be included in the product price for eligible products and destinations. Where FORTMAXX offers free standard shipping, no separate standard shipping charge will normally be added at checkout.
Depending on your destination, additional customs duties, import taxes, VAT, GST, brokerage fees, or other government charges may apply. Please refer to our Shipping Policy for additional information.
You agree to provide accurate and complete payment and billing information.
By submitting payment information, you represent that you are authorized to use the selected payment method.
SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery are governed by our Shipping Policy.
Delivery estimates are provided for informational purposes and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery times may vary depending on the destination, product, fulfillment location, shipping method, customs processing, carrier operations, holidays, weather, and other circumstances.
FORTMAXX uses third-party fulfillment and shipping partners. Depending on the product and destination, products may be shipped from different fulfillment locations.
Orders containing multiple products may arrive in separate packages.
FORTMAXX is not responsible for delays caused by circumstances beyond our reasonable control.
Nothing in these Terms limits any rights or remedies you may have under applicable consumer protection laws concerning delivery, non-delivery, damaged goods, or defective products.
Please review our full Shipping Policy for additional information.
SECTION 6 - RETURNS, REFUNDS, AND CANCELLATIONS
Returns and refunds are governed by our Refund & Return Policy.
If you receive a damaged, defective, incorrect, or materially different product, please contact us at:
We will review the issue and, where appropriate, provide a refund, replacement, resend, repair, price reduction, or other remedy in accordance with our policy and applicable law.
Nothing in these Terms or our Refund & Return Policy limits mandatory consumer rights that apply to your purchase.
SECTION 7 - ACCURACY OF INFORMATION
We make reasonable efforts to keep the information on our website accurate and current.
However, errors, inaccuracies, or omissions may occasionally occur, including in relation to product descriptions, pricing, promotions, availability, shipping information, sizing information, or other content.
Where permitted by law, FORTMAXX reserves the right to correct errors, update information, modify offers, or cancel affected orders.
If an order is cancelled because of an error in pricing or product information, any payment received for that order will be refunded.
SECTION 8 - INTELLECTUAL PROPERTY
All content available through the Services, including but not limited to trademarks, logos, text, product descriptions, photographs, graphics, videos, audio, page designs, layouts, product imagery, and other materials, is owned by or licensed to FORTMAXX or its respective owners and is protected by applicable intellectual property laws.
You may access and use the Services for personal and lawful purposes.
You may not reproduce, copy, distribute, modify, sell, publish, transmit, create derivative works from, or commercially exploit our content without prior written permission, except where permitted by applicable law.
FORTMAXX's name, logo, branding, product names, designs, and slogans may be protected trademarks or intellectual property.
All third-party trademarks remain the property of their respective owners.
SECTION 9 - USER CONTENT AND REVIEWS
If you submit reviews, comments, photographs, videos, suggestions, or other content to FORTMAXX ("User Content"), you represent that you have the right to provide that content and that it does not violate the rights of others or applicable laws.
By submitting User Content, you grant FORTMAXX a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content for operating and promoting the Services, subject to applicable law.
We may remove or decline to publish User Content that we reasonably believe is unlawful, misleading, offensive, defamatory, infringing, fraudulent, or otherwise inappropriate.
We do not guarantee that User Content will remain available or be published.
SECTION 10 - THIRD-PARTY SERVICES AND LINKS
Our Services may contain links to third-party websites, services, applications, payment providers, social media platforms, or other resources.
We do not control third-party websites or services and are not responsible for their content, availability, policies, or practices.
Your use of third-party services may be subject to the terms and privacy policies of those third parties.
You should review their terms before using their services or providing them with personal information.
SECTION 11 - SHOPIFY
FORTMAXX's online store is powered by Shopify.
Shopify provides the technology platform that allows us to operate our online store and provide the Services.
Your purchase transaction is between you and FORTMAXX.
Shopify is not responsible for the products sold by FORTMAXX or for the fulfillment of orders placed through our store, except to the extent required by applicable law or under Shopify's own terms.
Your use of Shopify-powered features may also be subject to Shopify's applicable terms and policies.
SECTION 12 - PRIVACY
Your use of the Services is also governed by our Privacy Policy.
Our Privacy Policy explains how FORTMAXX collects, uses, stores, and shares personal information.
You can review our Privacy Policy through the Privacy Policy page available on our website.
Because our store is powered by Shopify and may use third-party service providers, certain information may be processed by Shopify or other service providers as necessary to operate the store and fulfill orders.
Please review our Privacy Policy for more information.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes.
You agree not to:
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Violate any applicable law or regulation;
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Attempt to gain unauthorized access to the Services or related systems;
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Interfere with the operation or security of the Services;
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Upload or transmit malicious code, viruses, or harmful software;
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Use the Services to commit fraud or misrepresentation;
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Impersonate another person or entity;
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Infringe the intellectual property or other rights of FORTMAXX or others;
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Collect personal information from other users without authorization;
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Use automated systems to interfere with or abuse the Services;
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Attempt to bypass security, access controls, or technical restrictions;
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Use the Services for unlawful, abusive, fraudulent, or harmful activities.
We may suspend or terminate access to the Services where permitted by law if we reasonably believe that these Terms have been violated.
SECTION 14 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services are provided on an "as available" basis.
We do not guarantee that the website or Services will always be uninterrupted, secure, error-free, or available at all times.
We do not guarantee that every product will meet your subjective expectations.
However, nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or legal remedy that cannot legally be excluded or limited under applicable law.
For example, applicable consumer laws may provide rights relating to products that are defective, faulty, unsafe, or not as described.
SECTION 15 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, FORTMAXX will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Services.
This may include loss of profits, loss of revenue, loss of data, or other indirect losses where such limitation is legally permitted.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights relating to goods and services.
Where liability may legally be limited, FORTMAXX's liability will be limited to the maximum extent permitted by applicable law.
SECTION 16 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless FORTMAXX, SOFTECH LTD, and their officers, employees, contractors, service providers, and affiliates from reasonable claims, losses, liabilities, and expenses arising from your unlawful use of the Services or your material violation of these Terms.
This section does not apply to the extent that a claim results from FORTMAXX's or SOFTECH LTD's own unlawful conduct, negligence, breach of mandatory consumer rights, or other liability that cannot legally be excluded.
SECTION 17 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted by law.
If the provision cannot be made enforceable, it will be severed from these Terms without affecting the validity of the remaining provisions.
SECTION 18 - NO WAIVER
If FORTMAXX does not immediately enforce a right or provision under these Terms, this does not mean that FORTMAXX has waived that right or provision.
SECTION 19 - ENTIRE AGREEMENT
These Terms, together with the policies expressly referenced in them, constitute the agreement governing your use of the Services and your purchases from FORTMAXX, subject to any mandatory rights or obligations imposed by applicable law.
SECTION 20 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.
FORTMAXX or SOFTECH LTD may transfer or assign its rights and obligations in connection with a business sale, restructuring, merger, or similar transaction, provided that applicable legal requirements are satisfied.
SECTION 21 - GOVERNING LAW AND CONSUMER RIGHTS
These Terms are governed by the laws applicable to SOFTECH LTD's business and operations, subject to mandatory consumer protection laws applicable to customers in their country or region.
If you are a consumer in the United Kingdom, European Union, or another jurisdiction that provides mandatory consumer protections, those protections continue to apply regardless of the governing law stated in these Terms.
Nothing in these Terms prevents you from exercising mandatory rights or bringing a claim in a court or forum where applicable consumer law gives you that right.
SECTION 22 - CHANGES TO THESE TERMS
We may update these Terms from time to time.
When we make changes, we will update the "Last updated" date at the top of this page.
Where required by law, we will provide additional notice of material changes.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
SECTION 23 - CONTACT INFORMATION
If you have questions about these Terms, please contact us:
FORTMAXX
Operated by SOFTECH LTD
Email: support@fortmaxx.com
Website: https://fortmaxx.com/
Address:
128 City Road
London, United Kingdom
EC1V 2NX
Phone: +44 7411 203175
FORTMAXX
Footwear · Bags · Accessories · Lifestyle